Privacy Policy

At Alkanza we are committed to safeguarding and preserving the privacy of our visitors, partners and clients. This Privacy Policy explains what happens to any personal or non-public data (“Personal Information”) that you provide to us, or that we collect from you or your device whilst you visit our site or use our application and/or service.

We do update this Policy from time to time as we deem necessary at our sole discretion, so, please do review this Policy regularly, however, we will do our best to keep you informed if any change was done.

Preamble

Alkanza Inc. (“Alkanza”, “we”, “us” and/or “our”) is a software based Investment Advisor registered with the U.S. Securities and Exchange Commission, providing automated online wealth management via partnerships with global financial institutions.

Alkanza offers an investment management service (“Service”) through its Web based platform (“Site”) and/or mobile application (“App”). Alkanza also integrates with all of our partners’ existing web and mobile properties including customer/client portals and maintain our partners’ look and feel. This Privacy Policy describes how Alkanza will manage your Personal Information when you use or evaluate our Site, the App and/orService.

What we collect from you

The information we collect depends on what type of user you are. If you are a visitor of our Site or are testing our App for simulating an investment portfolio or if you are a Client or Partner, we will collect different types of information. The main difference is that as a visitor, we do not save other information than statistics of use and the information necessary for simulations.

As a formal Client or Partner there is information necessary to operate your portfolio. As a Visitor of our web site we get:

  • Information needed to carry out statistics of visitors (web analytics)

If a visitor runs a simulation of an investment portfolio, we get:

  • Questions related to plan creation
  • Internet Protocol source address (IP)

When a Client that wants to simulate or test our App creates an account, then we get:

  • Name, Last name, Email (we encrypt login credentials)
  • Questions related to plan creation
  • Internet Protocol source address (IP)

For a Client that wants to implement a portfolio plan with one of our broker partners in an automated way, we need to create an account for her/him and store the credentials’ details.

In case to be a Partner that consume our Service, we do store Personal Information of our Partners' Clients, just the information needed to operate like:

  • Name, Last name, Email
  • Source IP Address
  • Last login
  • Platform details, web browser, location, language
  • Access and authorization tokens

In some situations, if the App fails, we can get platform information for debugging purpose, this information may include, but not limited to, the following items:

  • Platform details: Architecture, Operating System version, web browser, free disk space (on mobile version)
  • App details: version, point of failure

How are we using the information collected from you

In general, we are using the information collected from you for:

  • Data Science, research, internal analysis, and analytics
  • Statistics of use
  • Service Improvements
  • To notify our Clients of any changes to our website, Services or goods and products.s: version, point of failure

We use our Clients' Personal Information to provide our Service to Clients and client support. We may share information with our brokerage partners to provide Services related to portfolio implementation.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • Where we are legally required by law to disclose your personal information
  • To further fraud protection and reduce the risk of fraud

We do not share in any form, sell, rent or trade your Personal Information to any nonaffiliated third-parties except as required by law if it’s necessary.

Third Party Links

On occasion we include links to third parties on Alkanza’s website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Opting Out

At Alkanza we have a way that you can use to opt out the uses we do to your Personal Information but if you are going to decline us the authorization of use of your Personal Information, it may disqualify you to be a Client. If you want to opt out the uses we do to your Personal Information, as set out in this Privacy Policy, you can write to us at unsubscribe@alkanza.us and we will endeavor to wipe your Information out as soon as we can.

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at support@alkanza.us.